Refund policy

Return and refund policy

You have seven days from delivery to return anything bought from ASF-ONE. This sits alongside your rights under Pakistani consumer law and does not replace them.

What we accept

Within 7 days of delivery, while the item is unworn and unwashed with the tags still attached, in the packaging it arrived.
You may exchange it for a different size or a different product, or ask for a refund.

Trying a hoodie or jacket on over a shirt, the way you would in a shop, is not "worn." Wearing it out of the house, washing it, or removing the tags is.

What we cannot accept

Items that have been worn, washed or altered.
Items returned without their tags.
Items damaged after delivery — tears, burns, stains or pet hair.
Anything sent back more than 7 days after delivery.

Size exchanges

Ordering the wrong size is the most common reason for a return, and we would rather exchange it than refund it. Tell us the size you need and we send it when we collect the original, subject to stock. One exchange per order is free.

Every product page lists chest, length and sleeve in inches for each size. There is no national sizing standard for casualwear in Pakistan, so measuring a hoodie you already own and comparing the numbers is far more reliable than ordering your usual size label.

If something is wrong with your order

If we sent the wrong size or the wrong item, or it arrived faulty or damaged in transit, tell us within 48 hours of delivery and send a photograph. We cover the cost of collection and either replace it or refund it in full, including the delivery charge. That is our mistake and you should not be out of pocket for it.

How to start a return

Message us through our contact page or on WhatsApp with your order number and what you would like to do. We arrange the courier pickup from your address — you do not need to post anything yourself or go anywhere. Please do not send a parcel back unannounced.

Refunds

Once the item reaches us and we have checked its condition, we refund within seven working days.

Paid online: refunded to the original payment method. Your bank may take a few days more to show it.
Cash on delivery: refunded by bank transfer or mobile wallet, to an account in the name on the order.

Delivery charges

Where the fault is ours, we refund the delivery charge as well. Where you have simply changed your mind, the original delivery charge is not refunded.

Cash on delivery

Cash on delivery is offered in good faith and it costs us money whether or not the parcel is accepted. If you no longer want an order, tell us before it is dispatched and we cancel it at no cost. Repeatedly refusing delivered parcels without contacting us first may mean we decline future cash on delivery orders from the same address or phone number.

Colour and photography

We photograph garments as they actually arrive. Screens still differ, and dyed fleece varies slightly between production runs. A small difference in shade is normal and is not a fault — but if what you received is plainly not the colour shown, treat it as a wrong item and tell us within 48 hours.